Privacy Policy

Effective Date: August 20, 2026

Last Updated: August 20, 2026

Nash Infusions LLC (“we,” “us,” “our,” or the “Clinic”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, maintain, disclose, and protect information when you visit https://shiftwellnesscapecoral.com/, communicate with us, submit forms, schedule appointments, receive email or text communications, interact with our advertising, use our services, or otherwise engage with Nash Infusions LLC.

This Privacy Policy applies to individuals located in the United States and is intended for persons 18 years of age or older.

By accessing our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Personal and Contact Information

This may include:

- Name

- Mailing address

- Email address

- Telephone number

- Date of birth

- Appointment information

- Communication preferences

Information submitted through website forms, surveys, chat tools, or booking systems

Health and Wellness Information

If you inquire about, schedule, or receive healthcare, wellness, medical, or related services, you may provide information concerning your health, medical history, symptoms, goals, treatments, medications, conditions, or other health-related matters.

Certain health information may qualify as Protected Health Information (“PHI”) under the Health Insurance Portability and

Accountability Act of 1996 (“HIPAA”) when collected or maintained by an entity subject to HIPAA.

HIPAA and PHI are addressed separately below.

Payment and Transaction Information

When you make a payment or purchase a service, payment information may be processed by third-party payment processors.

We generally do not directly store complete payment card information when payment processing is performed by an external payment provider.

We may retain transaction information such as:

- Amount paid

- Payment status

- Date of transaction

- Services purchased

- Billing information

- Transaction identifiers

Communications

We may collect information contained in communications with us, including:

- Email

- SMS or MMS messages

- Website chat

- Contact forms

- Social media messages

- Appointment communications

- Customer service communications

- Phone calls

Telephone calls may be monitored or recorded for quality assurance, training, documentation, or customer service where permitted by applicable law and subject to any notice or consent required by law.

Automatically Collected Information

When you use our website or digital services, certain information may be collected automatically, including:

- IP address

- Browser type

- Device type

- Operating system

- Referring website

- Pages viewed

- Links clicked

- Date and time of access

- Approximate geographic location

- Website interaction information

- Cookie identifiers and similar technology identifiers

2. How We Collect Information

We may collect information:

- Directly from you

- Through our website and online forms

- Through appointment scheduling systems

- Through telephone, SMS, email, or chat communications

- When you visit our clinic or receive services

- Through advertising and lead-generation forms

- Through social media platforms

- Through cookies and similar technologies

- From service providers acting on our behalf

- From referral sources when permitted by law

- From other sources that you authorize

3. How We Use Information

We may use personal information to:

- Respond to inquiries

- Schedule, confirm, modify, and manage appointments

- Provide requested services

- Communicate regarding your relationship with Nash Infusions LLC

- Send appointment reminders and service notifications

- Provide customer service

- Process payments and transactions

- Maintain business and service records

- Personalize your experience

- Improve our website, services, and operations

- Measure website performance

- Understand marketing effectiveness

- Provide advertising where legally permitted

- Detect fraud, misuse, security threats, or unlawful activity

- Maintain the security of our systems

- Comply with applicable legal and regulatory requirements

- Establish, exercise, or defend legal claims

- Send marketing communications when we have appropriate permission to do so

Where required by law, we will obtain consent before using information for a particular purpose.

4. SMS and Text Message Privacy

If you provide your mobile telephone number and separately consent to receive text messages from Nash Infusions LLC, we may send you SMS or MMS communications consistent with the consent you provided.

Depending on your selection, these communications may include non-marketing messages such as:

- Appointment confirmations

- Appointment reminders

- Scheduling updates

- Service notifications

- Requested information

- Customer care communications

If you separately consent to marketing communications, messages may also include:

- Promotional messages

- Special offers

- Service announcements

- Educational content

- Marketing communications

Consent to receive marketing text messages is not a condition of purchasing any goods or services.

Message frequency may vary. Message and data rates may apply.

You may opt out of text messaging at any time by replying STOP to a message.

You may request assistance by replying HELP or contacting us at (239) 940-3630 or [email protected].

After submitting an opt-out request, you may receive a final confirmation message acknowledging your request. You will no longer receive messages covered by that opt-out unless you subsequently provide new consent.

Mobile Information and Messaging Consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging consent is specific to the individual who provided it and the messaging program for which it was obtained.

5. Email Communications

If you provide your email address, we may send operational, transactional, appointment-related, educational, or marketing emails as permitted by law.

Marketing emails will include a method to unsubscribe.

Unsubscribing from marketing communications does not prevent us from sending non-marketing communications that are necessary to provide services, manage appointments, respond to requests, or fulfill legal obligations.

6. HIPAA and Protected Health Information

Certain Nash Infusions LLC services may involve health information.

Whether information is subject to HIPAA depends on the nature of the information, the entity receiving or maintaining it, and the

circumstances under which the information is collected or used.

When Nash Infusions LLC is acting as a HIPAA-covered entity or is otherwise subject to HIPAA with respect to particular PHI, PHI will be handled in accordance with applicable HIPAA requirements.

Where applicable, this includes requirements concerning:

- Permitted uses and disclosures of PHI

- Reasonable administrative, physical, and technical safeguards

- Access to PHI

- Minimum-necessary standards where applicable

- Business associate relationships where required

- Security of electronic PHI

- Breach assessment and notification obligations

- Individual privacy rights provided by HIPAA

If HIPAA requires Nash Infusions LLC to provide a separate Notice of Privacy Practices, that notice governs how Nash Infusions LLC may use and disclose PHI and describes applicable HIPAA rights.

This Website Privacy Policy is not intended to replace a HIPAA Notice of Privacy Practices.

To request information regarding privacy practices involving your health information, contact:

Nash Infusions LLC
2612 Santa Barbara Blvd Suite 16, Cape Coral FL 33914
[email protected]
(239) 940-3630

7. Sensitive Health Information and Online Communications

Email, ordinary text messaging, website forms, social media messaging, and other general-purpose communication channels may not always be appropriate for transmitting highly sensitive medical information.

Unless a form or communication channel is specifically designated for collection of health information, you should avoid submitting unnecessary sensitive medical information through general website forms, advertising lead forms, social media messages, or similar channels.

When a secure or designated method of communication is provided, you should use that method for sensitive health information.

8. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, scripts, analytics technologies, and similar tools.

These technologies may be used to:

- Operate the website

- Remember preferences

- Understand website traffic

- Measure website performance

- Diagnose technical problems

- Improve services

- Understand advertising effectiveness

- Deliver or measure advertising where legally permitted

You may be able to control certain cookies through your browser settings or an available cookie preference tool.

Disabling cookies may affect the functionality of certain portions of the website.

9. Analytics and Advertising Technologies

We may use analytics and advertising services such as Google Analytics, Google Ads, Meta technologies, and similar platforms.

These technologies may receive information concerning website interactions, device information, browser information, cookies, IP addresses, and similar online activity.

Where HIPAA applies to particular information, Nash Infusions LLC will not knowingly use tracking technologies in a manner that impermissibly discloses PHI.

Information entered into patient portals, healthcare forms, appointment systems, or other systems containing PHI must be handled differently from ordinary website analytics when required by applicable law.

A general website cookie consent banner by itself does not constitute a HIPAA authorization for disclosure of PHI.

10. Service Providers

We may use companies and contractors to help operate our business and provide services.

Examples may include providers of:

- Website hosting

- Customer relationship management systems

- Appointment scheduling

- Communications

- SMS and email delivery

- Payment processing

- Information technology

- Security

- Data storage

- Analytics

- Customer support

- Professional services

These providers may access personal information only as reasonably necessary to perform services for us or as otherwise permitted by applicable law.

Where a service provider creates, receives, maintains, or transmits PHI on our behalf and HIPAA requires a Business Associate

Agreement, we will address that relationship in accordance with applicable HIPAA requirements.

The mobile information and text-message consent restrictions described in Section 4 apply regardless of this section.

11. Other Permitted Disclosures

We may disclose personal information when reasonably necessary to:

- Comply with applicable law, regulation, subpoena, court order, or legal process

- Respond to lawful government requests

- Protect the rights, property, safety, or security of Nash Infusions LLC, our patients, customers, employees, or others

Investigate suspected fraud, security incidents, or unlawful conduct

- Enforce agreements

- Establish, exercise, or defend legal claims

- Complete a business reorganization, merger, financing, acquisition, or similar transaction, subject to applicable privacy obligations

- Act with your direction or authorization

Any disclosure involving PHI remains subject to applicable HIPAA requirements when HIPAA applies.

12. Automated Technologies and Artificial Intelligence

We may use automated technologies, including artificial intelligence-assisted tools, to support administrative or operational functions such as:

- Responding to inquiries

- Scheduling appointments

- Routing communications

- Customer service

- Summarizing information

- Improving operational efficiency

These tools are not intended to independently provide medical diagnoses or replace the judgment of a qualified healthcare professional.

Where personal information or PHI is processed through an automated technology, we will address applicable privacy and security obligations based on the nature of the information and applicable law.

13. Data Security

We use reasonable administrative, technical, and physical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

When HIPAA applies to electronic PHI, applicable HIPAA Security Rule requirements also apply.

No website, electronic transmission, information system, or data storage method can be guaranteed to be completely secure.

You are responsible for protecting passwords, devices, and account credentials under your control.

14. Data Retention

We retain personal information for as long as reasonably necessary to:

- Provide services

- Maintain appropriate business and healthcare records

- Fulfill the purposes described in this Privacy Policy

- Meet contractual obligations

- Resolve disputes

- Enforce agreements

- Meet applicable legal, accounting, tax, regulatory, and record-retention requirements

Health records and PHI may be retained for different periods based on federal and state healthcare requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it consistent with applicable requirements.

15. Your Privacy Rights

Depending on the state in which you reside and the law that applies to Nash Infusions LLC, you may have rights concerning your personal information.

These may include the right to:

- Confirm whether we process your personal information

- Request access to certain personal information

- Request correction of inaccurate information

- Request deletion of certain information

- Obtain a portable copy of certain information

- Restrict or object to certain processing

- Opt out of certain targeted advertising or profiling activities where applicable

- Withdraw consent where processing is based on consent

- Appeal certain privacy-request decisions where applicable

- Receive equal service and treatment when exercising applicable privacy rights

These rights are subject to legal exceptions and do not apply in every circumstance.

Certain health information may be governed by separate HIPAA rights rather than, or in addition to, general state privacy rights.

To submit a privacy request, contact:

Email: [email protected]
Phone: (239) 940-3630

We may need to verify your identity before processing certain requests.

Authorized agents may submit requests where permitted by applicable law and subject to appropriate verification.

16. California and Other State Privacy Disclosures

Residents of California and other states with comprehensive privacy laws may have additional rights concerning their personal information.

Where applicable, Nash Infusions LLC will process verified privacy requests in accordance with the law governing that request.

We do not discriminate against individuals for exercising privacy rights provided by applicable law.

Requests may be submitted using:

Email: [email protected]
Phone: (239) 940-3630

Nothing in this section limits rights relating to PHI that are provided separately under HIPAA or other healthcare privacy laws.

17. Do Not Track and Browser Privacy Signals

Some browsers and devices permit users to transmit privacy preference signals.

Our response to such signals may depend on the technology involved and applicable legal requirements.

Where applicable law requires recognition of a legally valid browser-based opt-out preference signal, we will process that signal as required by law.

18. Third-Party Websites

Our website may contain links to websites, services, payment platforms, social networks, or resources operated by other organizations.

This Privacy Policy does not govern independently operated third-party websites or services.

We encourage you to review the privacy practices of any external service before providing information to it.

19. Social Media

If you interact with Nash Infusions LLC through Facebook, Instagram, Google, or another third-party platform, information may be processed both by Nash Infusions LLC and by the platform operator.

Your interaction with the platform itself is governed by that platform's terms and privacy practices.

Avoid submitting sensitive medical information through public comments or general-purpose social media messaging.

20. Children's Privacy

Our website and services covered by this Privacy Policy are intended for individuals 18 years of age or older.

We do not knowingly use the website to collect personal information directly from individuals under 18.

If we learn that personal information from a person under 18 has been collected through an age-restricted portion of our website

inappropriately, we will take reasonable steps to address the information consistent with applicable law.

This provision does not prohibit Nash Infusions LLC from providing healthcare or other services to minors when legally permitted and

when appropriate consent from a parent, guardian, or other authorized person has been obtained.

21. Marketing Preferences

You may change your marketing preferences at any time.

For email marketing, use the unsubscribe mechanism contained in the email.

For text messaging, reply STOP.

You may also contact us using:

Email: [email protected]
Phone: (239) 940-3630

Changing marketing preferences does not prevent communications that are necessary for active appointments, transactions, services you requested, legal notices, or other non-marketing purposes.

22. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we update the policy, we will revise the “Last Updated” date displayed at the top of this page.

Material changes may be communicated through additional methods when required by applicable law.

Your continued use of the website after an updated Privacy Policy becomes effective is subject to the updated policy.

23. Contact Us

For questions, privacy requests, or concerns concerning this Privacy Policy, contact:

Nash Infusions LLC

2612 Santa Barbara Blvd Suite 16, Cape Coral FL 33914

Email: [email protected]
Phone: (239) 940-3630
Website: https://shiftwellnesscapecoral.com/

24. SMS Privacy Contact

For questions specifically concerning text messaging or SMS privacy practices:

Nash Infusions LLC

Phone: (239) 940-3630
Email: [email protected]

Reply HELP to a text message for assistance.

Reply STOP to discontinue text messages.

Message frequency may vary. Message and data rates may apply.